Shipping & Refunds

Standard shipping

Just 4 Dogs uses Australia Post ECONOMY POST within Australia ... are charged at a flat fee of $6.95 per order.  Please note: this EXCLUDES Canidae Dog Food!

 

Orders can be sent to New Zealand customers, we are happy to ship internationally and will provide a specific shipping charge upon request.

 

In addition, if you would like to have higher security on the shipping of your order, you can elect to upgrade to Registered Post at an additional cost of $3.00 per order (within Australia).  This service means that the item must be 'signed for' upon delivery.  If you require the order promptly, then you can opt for Express Post (which includes tracking) and this will be charged at $10.00 for standard orders.

 

To ensure your orders are delivered both safe and secure, we recommend that you provide your work or other suitable daytime address to ensure someone is available to accept your order. You should also include a daytime phone number with your shipping details in case we need to contact you if there are any problems with delivery.


Standard delivery time is between 5 -10 business days depending on your location. We will notify you if your order will not be delivered within this timeframe and you then have the option to adjust your order by canceling the delayed item(s) in question from your order.

 

Returns & Refunds

At Just 4 Dogs our aim is to ensure that our customers are 100% satisfied. If you are not completely happy with a product that you purchased from this site, for any reason, you may return or exchange it within 30 days of your purchase providing the product (and its packaging) is returned to us in its original 'new' condition and is accompanied by your Just 4 Dogs receipt.


Once your returned items have been received by Just 4 Dogs we will refund your payment within 7 business days less the cost of postage paid by Just 4 Dogs. Alternatively, Just 4 Dogs is happy to provide you with a credit on your customer account.


Defective Items

Defective items must be returned to Just 4 Dogs within (14) fourteen days of the purchase date to be eligible for replacement. Items will be repaired, replaced or adjusted according to the manufacturers warranty policy and decision. In the case of items requiring replacement, the item will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.